FIELDWORKS PRO, LLC TERMS OF SERVICE

Effective Date: June 30, 2026
Last Updated: June 30, 2026

These Terms of Service ("Terms") form a binding agreement between Fieldworks Pro, LLC ("Fieldworks Pro," "we," "us," or "our") and the individual or business entity accessing or using the Fieldworks Pro software platform, website, mobile or web applications, and related services (collectively, the "Services").

By creating an account, starting a free trial, clicking "I agree," or otherwise accessing or using the Services, you agree to these Terms on behalf of yourself and, if applicable, the business you represent ("Customer," "you," or "your"). If you do not agree, do not use the Services.

This draft is provided for business use and should be reviewed by qualified legal counsel before publication.

1. Eligibility and Accounts

The Services are intended for business use by individuals at least 18 years old, acting on behalf of a company, dealer, installer, subcontractor, or other business entity. By registering, you represent that you have the authority to bind that business to these Terms.

You are responsible for maintaining the confidentiality of login credentials, for all activity under your account, and for notifying us promptly of any suspected unauthorized access. Administrators designated by a Customer may invite, manage, and remove other users, assign permissions, and configure account settings, as described further in our Privacy Policy.

2. Description of Service

Fieldworks Pro is a business-to-business software platform for commercial furniture installation, field operations, project coordination, work order management, document management, and related field service workflows. Features, functionality, and available integrations may change over time, and we may add, modify, or discontinue features at our discretion.

3. Free Trial

We may offer a free trial period of the Services, currently 30 days, to new Customers. No payment method is required to begin a free trial.

If a paid subscription tier is not selected before the trial period ends, your account will be paused. A paused account cannot access the Services until a paid subscription tier is selected and payment is successfully processed. We may send reminder notices before the trial ends, but the absence of a reminder does not extend the trial period or excuse the need to select a plan.

We reserve the right to modify, limit, or discontinue free trial offers at any time, including for specific Customers, without notice.

4. Subscription Plans, Fees, and Billing

Fieldworks Pro is offered under multiple subscription tiers, each with different features, user limits, and pricing, as described on our pricing page at the time of purchase. Subscriptions are billed either monthly or annually, depending on the billing period you select.

4.1 Automatic Renewal

Subscriptions renew automatically at the end of each billing period — monthly or annually, matching your selected plan — unless canceled prior to the renewal date. By subscribing, you authorize us to charge your payment method on file for each renewal at the then-current rate for your selected tier.

4.2 Payment Processing

Payments are processed by Stripe. By providing payment information, you represent that you are authorized to use the payment method provided and authorize Fieldworks Pro, through Stripe, to charge that payment method for all fees incurred. Fieldworks Pro does not store complete payment card numbers on its own systems.

4.3 Failed Payments

If a payment cannot be processed — including an expired, declined, or otherwise invalid payment method — we may retry the charge, and your account may be placed in a past-due or paused state until payment is successfully collected. Continued non-payment may result in suspension or termination of access to the Services.

4.4 Price Changes

We may change subscription pricing at any time. For existing subscriptions, changes will take effect at the start of the next billing period following notice, which may be provided by email, in-product notice, or posting to our website.

4.5 Taxes

Fees do not include applicable sales, use, or similar taxes. Where required by law, such taxes will be calculated and added to your invoice at checkout.

5. No Refunds

All subscription charges are final. Fieldworks Pro does not offer refunds or credits for any billing period, partial month, partial year, unused features, or early cancellation, except where required by applicable law. Canceling a subscription stops future billing but does not entitle you to a refund of amounts already charged.

6. Cancellation and Termination

6.1 Cancellation by Customer

You may cancel your subscription at any time through the customer billing portal or by contacting us. Cancellation takes effect at the end of the current billing period, and you will retain access to the Services through that date.

6.2 Suspension or Termination by Fieldworks Pro

We may suspend or terminate your access to the Services, with or without notice, if: (a) payment is not successfully collected after a trial ends or a subscription renews; (b) you violate these Terms, including the Acceptable Use provisions below; (c) we reasonably believe your use of the Services poses a security risk, legal risk, or risk of harm to Fieldworks Pro or others; or (d) we discontinue the Services generally, in which case we will provide reasonable advance notice where practicable.

6.3 Effect of Termination

Upon termination, your right to access the Services ends. Sections of these Terms that by their nature should survive termination — including payment obligations, disclaimers, limitations of liability, and dispute resolution — will survive.

7. Customer Data and Content

As between the parties, Customer retains all rights to the data, files, photos, documents, work orders, project records, and other content it or its users submit to the Services ("Customer Data"). By submitting Customer Data, you grant Fieldworks Pro a license to host, store, process, transmit, and display that Customer Data solely as necessary to provide, maintain, secure, and support the Services.

You are responsible for the accuracy, legality, and appropriateness of Customer Data submitted to the Services, including obtaining any consents or providing any notices required by law with respect to your own employees, installers, subcontractors, or customers. Our collection and use of information, including Customer Data, is further described in our Privacy Policy.

8. Acceptable Use

You agree not to use the Services to: violate any applicable law or regulation; upload content that infringes the intellectual property or privacy rights of others; upload malicious code, viruses, or harmful components; attempt to gain unauthorized access to the Services or other accounts; interfere with or disrupt the integrity or performance of the Services; reverse engineer or attempt to extract source code, except where permitted by law; or resell or provide the Services to third parties without our written consent.

We reserve the right to investigate and take appropriate action against any use of the Services that we reasonably believe violates this section, including removal of content, suspension of accounts, and reporting to law enforcement.

9. AI-Powered Features

The Services may include AI-powered features to summarize, organize, extract, draft, or analyze information. AI outputs may be inaccurate or incomplete, and you are responsible for reviewing any AI-generated output before relying on it. Fieldworks Pro does not use Customer Data to train artificial intelligence models, and we do not permit our AI service providers to train their models on Customer Data.

10. Third-Party Services and Integrations

The Services may integrate with or rely on third-party providers, including Stripe for payment processing, HubSpot for customer relationship and marketing functions, Google Workspace for business communications, and AWS for cloud hosting. Fieldworks Pro is not responsible for the acts, omissions, availability, or terms of third-party providers. Your use of any third-party integration may be subject to that provider's own terms.

11. Intellectual Property

Fieldworks Pro and its licensors retain all right, title, and interest in and to the Services, including all software, design, trademarks, and underlying technology. These Terms do not grant you any ownership rights in the Services. Any feedback, suggestions, or ideas you provide about the Services may be used by Fieldworks Pro without obligation or compensation to you.

12. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DATA WILL NEVER BE LOST.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FIELDWORKS PRO WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF THESE TERMS OR THE SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID TO FIELDWORKS PRO IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

14. Indemnification

You agree to indemnify, defend, and hold harmless Fieldworks Pro and its officers, employees, and agents from any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of your use of the Services, your Customer Data, or your violation of these Terms or applicable law.

15. Changes to the Services and These Terms

We may modify these Terms from time to time. If we make material changes, we will provide notice by updating the "Last Updated" date, posting to our website, sending an email, or providing in-product notice. Continued use of the Services after changes take effect constitutes acceptance of the updated Terms.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Arizona, without regard to its conflict of laws principles. Any dispute arising out of or relating to these Terms or the Services will be subject to the exclusive jurisdiction of the state and federal courts located in Maricopa County, Arizona, and each party consents to personal jurisdiction there.

17. Miscellaneous

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Fieldworks Pro regarding the Services and supersede any prior agreements. If any provision of these Terms is found unenforceable, the remaining provisions will remain in full effect. Our failure to enforce any provision is not a waiver of that provision. You may not assign these Terms without our written consent; we may assign these Terms in connection with a merger, acquisition, or sale of assets. Neither party is liable for delays or failures caused by events beyond its reasonable control.

18. Contact Us

If you have questions about these Terms, contact us at:

Fieldworks Pro, LLC
7280 N. Glen Harbor Blvd., Suite 103
Glendale, AZ 85307
Email: info@fieldworkspro.com